Terms
The free week
We make a week of marketing for your business at no cost: things like social posts, a Google profile update, review replies and a flyer. The monthly customer email and short videos are part of the paid plan, so they aren't in the free week. There's no card, no call and no obligation. It's yours to keep and use whether you sign up or not. We make a limited number each week, so yours may be scheduled for a later week. We may decline any request.
The monthly plan
- Price: the monthly price shown on our site when you sign up, plus any add-ons you choose. Founding customers keep their price for as long as they stay subscribed.
- What's included each month: 3 posts a week (Facebook and Instagram); 1 Google Business Profile update a week, plus fixes to your profile; replies to new reviews, up to 20 a month; a monthly email to your customers; 1 print piece a month (a flyer, menu or sign); one round of changes on each weekly batch; and one small extra job a month. Short videos are a separate add-on (two a month). Anything bigger, we'll tell you before we start.
- Billing: monthly, in advance, through a secure checkout link. You enter your own payment details; we never take card numbers by text or phone.
- Month to month: no contract. Cancel anytime by texting "cancel" or emailing us. Cancellation takes effect at the end of the month you've paid for. We don't refund partial months (except as below), but if something we made isn't right, tell us and we'll fix it.
- First-month refund: if your first paid month wasn't worth it, ask for a refund by text or email during that month and we'll refund that month's fee. You keep everything we made.
- One-text guarantee: if in any week you have to do more than reply to one text from us, we'll credit that month's fee.
- Price changes: we'll tell you at least 30 days ahead, and founding prices don't change.
How the work goes out
We send you the week's work by text or email first. Nothing gets posted, sent or published until you approve it (reply OK). You're responsible for what you approve, including offers, prices and claims about your business, so give it a look.
Access and ownership
You add us as a manager on your Google, Facebook and Instagram pages; we never need your passwords, and you can remove us anytime. You own your pages, your customer list and everything we make for you. If you send us photos, logos or customer lists, you confirm you have the right to use them and you let us use them to do your work.
Texts (SMS)
Program: Hey Mule texts from So Long Saturn, LLC about your free week and, if you sign up, your weekly marketing (what's ready, and your OK). You only get them if you checked the texting box on our form; agreeing isn't a condition of buying anything, and we'll use email if you don't.
- How often: up to 3 messages a week.
- Cost: message and data rates may apply.
- Stop: reply STOP to any text and we'll stop texting you.
- Help: reply HELP, text (530) 409-3291 or email hello@heymule.com.
- Carriers aren't responsible for delayed or undelivered messages. How we handle your number is in our Privacy Policy.
Reviews
We ask all of your customers for reviews (never only the happy ones), we never write fake reviews, and we never offer anything in exchange for a review. That's Google's rule and the FTC's, and it's ours.
Customer emails and texts
If we send emails or texts to your customers on your behalf, you confirm those customers agreed to hear from you, and we include unsubscribe and opt-out options in every message.
What we don't promise
We do the work carefully, but we can't promise specific results like a number of reviews, calls or sales. Google, Meta and other platforms change their rules and can hide or remove content; that's outside our control. To the extent the law allows, our total responsibility to you for any claim is limited to what you paid us in the 3 months before it.
Using AI
We use AI tools to help draft your marketing. Every piece runs through a checklist before you see it. Jason looks over each new customer's first weeks himself and spot-checks after that. Nothing goes out without your OK.
Everything else
Tennessee law applies. If we ever disagree, we'll try to sort it out by talking first. We may update these terms; the date at the top will change, and if it's a big change we'll tell customers directly. Questions: text (530) 409-3291 or email hello@heymule.com, or write to So Long Saturn, LLC, 2000 Mallory Ln, Suite 290 #1128, Franklin, TN 37067.